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Compliance Support Services (CSS) at Trustwave is responsible for delivering an outstanding customer experience to Trustwave customers via phone, email, and other interactions. The majority of our customers are merchants that are attempting to validate their compliance with the Payment Card Industry Data Security Standard (PCI DSS) through Trustwave’s award-winning TrustKeeper portal. The PCI DSS outlines technical and operational requirements that any business involved in the transmission, processing, and/or storage of payment card data must adhere to in order to protect their business from non-compliance fees or data breaches. The CSS team is the voice of the company providing much needed advice, increasing awareness of security best practices, and helping merchants navigate the often confusing world of PCI compliance.
Within this group, the Compliance Support Supervisor holds a key leadership position. The supervisor is:
- an escalation point for issues on the floor that need immediate attention.
- responsible for monitoring and ensuring we meet the Service Level Agreements (SLA) for our customers.
- charged with monitoring and reporting on the performance of the Support Analysts and Team Leaders.
- instrumental in identifying issues affecting service delivery and opportunities for growth and improvement.
- a mentor for CSS staff.
In addition to possessing technical knowledge, the Compliance Support Supervisor interacts extensively with staff, customers, partners, and other Trustwave departments using polite, professional etiquette.
Trustwave is the leading provider of on-demand and subscription-based information security and payment card industry compliance management solutions to businesses and government entities throughout the world. For organizations faced with today’s challenging data security and compliance environment, Trustwave provides a unique approach with comprehensive solutions that include its flagship TrustKeeper® compliance management software and other proprietary security solutions. Trustwave has helped thousands of organizations—ranging from Fortune 500 businesses and large financial institutions to small and medium-sized retailers—manage compliance and secure their network infrastructure, data communications and critical information assets. Trustwave is headquartered in Chicago with offices throughout North America, South America, Europe, Africa, Asia and Australia.